Privacy Policy

Personal Best Fitness & Nutrition is responsible for processing personal data as set out in this privacy policy.

Simone Alexandra do Carmo is the Data Protection Officer of Personal Best Fitness & Nutrition.

Contact details:

Tel.: +44 (0)747 124096

Personal data we process

Personal Best Fitness & Nutrition processes your personal data because you use our services and/or because you provide these data to us yourself.

We process all or some of these personal data:

Your first and last name
Your address
Your telephone number
Your e-mail address
Your bank account details for payment processing
Demographic information such as your postal code, preferences and interests
Other information relevant to customer surveys and/or offers
Details of contact between us, such as referrals and appointments
Health data including your medical history, dietary and lifestyle information, details of medication and supplements you take or have taken, biochemical test results, clinic notes and health improvement plans
GP contact information

If you believe that any personal data we hold on you are incorrect or incomplete, please e-mail us as soon as possible at [email protected]. We will promptly correct any information, where necessary.

Purpose for which and basis on which we process personal data

Personal Best Fitness & Nutrition processes your personal data for these purposes:

To deliver products or services to you
Internal record keeping
Processing your payment
To call or e-mail you if this is necessary to perform our services
To inform you of any changes in our products or services
Marketing communications

Personal Best Fitness & Nutrition also processes personal data if we must do so by law, including the data we need for our tax return.

Automated decision-making

Personal Best Fitness & Nutrition does not make decisions on the basis of automated processing about matters that could have significant consequences for you. These are decisions taken by computer programs or systems that do not involve the intervention of a person. Personal Best Fitness & Nutrition uses the following computer programs or systems:

Windows 10 & Nutritics

How we protect personal data

Personal Best Fitness & Nutrition takes the protection of your data seriously and implements appropriate measures to prevent the misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification of your data.

We allow access to your personal data only to those employees and partners with a legitimate need to know such data. They will process your personal data on our instructions only and must keep all personal data confidential.

We have procedures to deal with an actual or suspected personal data breach and will notify you and the supervisory authority of a breach where we are legally required to do so.

If you believe that your personal data are not secure or there are indications of misuse, please contact us at [email protected].

Sharing personal data with third parties

We keep all information about you strictly confidential. Personal Best Fitness & Nutrition provides personal data to third parties only if needed to perform our agreement with you or to comply with a legal obligation.

How long we store personal data

Personal Best Fitness & Nutrition does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.

Cookies

Personal Best Fitness & Nutrition only uses technical, functional and analytical cookies that do not infringe upon your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you visit this website for the first time. The cookies we use are necessary for the technical operation of the website and your convenience. They ensure that the website works properly and remember your preferred settings. They also enable us to optimise our website. You can unsubscribe from cookies by changing your internet browser settings to ensure it no longer stores cookies. You can also delete all information previously stored through your browser’s settings.

Your rights

You have the right to access, rectify or delete your personal data. You also have the right to withdraw your consent to data processing, object to our processing of your personal data and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we have on you in a computer file to you or to another organisation you stipulate.

If you wish to exercise your right of objection and/or right to data transferability or if you have any other questions and/or comments concerning data processing, please send a specific request to [email protected].

You can submit a complaint to the national supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO) at www.gov.uk/data-protection/make-a-complaint.

We would be grateful if you contact us first so we can try and resolve the complaint with you.

Third-party links

This website may include links to third-party websites, plug-ins and applications. If you click on these links, third parties may collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We recommend you read the privacy statement of every website you visit.

Analytics

Like most websites, we make use of analytics software to help us understand the popularity trends of our website and its different sections. We make no use of personally identifiable information in the statistical reports we use in this regard. We use an analytics package called Google Analytics. Their privacy policy is explained on the Google website.